Refund Policy for Voluntary Support Payments
Last updated: 20 July 2026
This Refund Policy applies to voluntary support payments made to Triponta.com.cy through Stripe.
1. Nature of the payment
Support payments help fund the operation of Triponta.com.cy and the continued publication of basketball content.
Unless expressly stated before payment, a contribution does not purchase a specific physical product, subscription, service or guaranteed editorial benefit.
A support payment is not a charitable donation.
2. Refunds requested within 14 days
You may request a full refund within 14 calendar days from the date of payment.
You are not required to provide a reason, although information about the issue may help us improve the payment process.
3. Requests submitted after 14 days
After the initial 14 day period, refunds may still be provided where:
- The same payment was submitted more than once accidentally
- An incorrect amount was charged
- A technical error occurred
- The payment was not authorised by the cardholder
- Exceptional circumstances justify a refund
Each request will be reviewed reasonably and in good faith.
4. How to request a refund
Send an email to:
info@triponta.com.cy
Use the subject:
Refund Request
Include:
- The email address used during payment
- The payment date
- The amount
- The reason for the request
- Any Stripe payment reference available to you
Do not send your complete card number or card security code.
5. Refund method
Approved refunds will normally be returned to the original payment method.
Refunds cannot normally be sent to a different card, bank account or person.
6. Processing time
Triponta.com.cy will submit an approved refund through Stripe as soon as reasonably possible.
The time required for the refund to appear in your account depends on Stripe, the card network and your bank. This may take several business days.
7. Payment disputes
You are encouraged to contact Triponta.com.cy before initiating a payment dispute so that the issue can be investigated directly.
This does not restrict any legal right you may have to contact your bank, card issuer or payment provider.
8. Mandatory rights
This Refund Policy does not remove or restrict any mandatory rights available under applicable law.
9. Contact
For refund or payment questions:
Email: info@triponta.com.cy
Website: Triponta.com.cy